|POLICY AND SERVICE
Hazel Web Hosting
Co. provides web hosting to many
clients, and we have a responsibility to protect each client and to
provide the best services available. The following guidelines were
designed to ensure these obligations are met.
All services provided by Hazel Web Hosting Co. may be used for lawful
purposes only. Transmission, storage, or presentation of any information,
data or material in violation of any United States Federal, State or City
law is prohibited. This includes, but is not limited to: copyrighted
material, material we judge to be threatening or obscene, or material
protected by trade secret and other statute. The subscriber agrees to
indemnify and hold harmless Hazel Web Hosting Co. from any claims
resulting from the use of the service which damages the subscriber or any
Pornography and sex-related merchandising is
prohibited on all Hazel Web Hosting Co. servers. This includes sites that
may infer sexual content, or links to adult content elsewhere. Hazel Web
Hosting Co. will be the sole arbiter in determining violations of this
Also prohibited are sites that promote any illegal
activity or present content that may be damaging to Hazel Web Hosting Co.
servers or any other server on the internet. Links to such materials are
Examples of unacceptable content or links:
- Pirated software
- Hacker programs or archives
- Warez sites
- Any Site that consumes more than 20% of system
Following are a list of sites that will often
require more than 20% of our systems resources: Multiple domains residing
at a single IP address, domains with archives or galleries, (i.e. .gif,
.jpg, .exe, .zip, .tar, etc.), and domain accounts offering download
We are not saying that your web site can not contain
such files, however if at any time they consume 20% or more of our systems
resources you will be contacted to resolve the problem.
Hazel Web Hosting Co. will be the sole arbiter as to
what constitutes a violation of this provision.
Commercial Advertising - Email:
Spamming, or the sending of unsolicited email, from a Hazel Web
Hosting Co. server or using an email address or domain that is maintained
on a Hazel Web Hosting Co. machine as reference is STRICTLY prohibited.
Hazel Web Hosting Co. will be the sole arbiter as to what constitutes a
violation of this provision. Our servers may not be the source,
intermediary, or destination address involved in the transmission of spam,
flames, or mail bombs. Your domain may not be referenced as originator,
intermediary, or reply-to address in any of the above.
Advertising sites on other servers which in turn contain links to a domain
on our servers is prohibited. We consider spam to be any unsolicited
commercial email (UCE) or unsolicited bulk email (UBE) in the mediums of
Newsgroups, Fax, and Email. Distribution of mass emailing
programs Hazel Web Hosting Co. is also prohibited.
If you are found to have spammed, then we will immediately, without
warning, disable your domain. In addition, we will impose a $100 penalty
for each spam policy violation.
We reserve the right to refuse or cancel service to known spammers.
Lastly, we reserve the right to determine what violates this policy. We
take pride in having one of the strictest anti-spam policies. To report
abuses, please contact firstname.lastname@example.org
As such, any violation will result in immediate
deactivation of services without refund.
We do not allow clients to install their own chat rooms. These tend to
be a large drain on system resources and we cannot allow it as an account
Background Running Programs
We may allow programs to run continually in the background. These are
considered on a case-by-case basis and an extra charge will be incurred
based on system resources used and operational maintenance needed.
We currently do not allow IRC or IRC bots to be operated on our
Any attempt to undermine or cause harm to a server, or customer, of
Hazel Web Hosting Co. is strictly prohibited.
Refusal of Service:
We reserve the right to refuse, cancel, or suspend service at our sole
All Sub-Networks, distributive hosting sites and
dedicated servers of Hazel Web Hosting Co. must adhere to the above
We DO NOT send out invoices. All credit cards are billed automatically
monthly or yearly depending on how the account was set up. It is the clients responsibility to ensure that they have
sufficient credit to cover this transaction. In the event that there is
insufficient credit, as a courtesy we will send an email notification at
which point we will need to be provided with another credit card within 24
hours. If we do not receive a response within 24 hours the account will be
deactivated and any accounts under that account plan.
Any account deactivated due to non-payment will be deactivated and we
require a reactivation fee of $50.00 to be paid prior to reactivating the
30 Day Money Back Guarantee/Refunds:
Regular Hosting Clients - Should you become
unsatisfied with our services within the first 30 days of your account
activation, Hazel Web Hosting Co. will refund your hosting fee. This
30 day guarantee excludes yearly paid plans.
Monthly paying customers..We DO NOT refund partial monthly fees to accounts canceling after their 30
day initial account activation period. Therefore only full monthly fees
existing on account will be refunded. Yearly paying customers..We DO
NOT refund partial yearly fees. Cancellation will keep your account
from being renewed only.
Customers can cancel service at any time. Account cancellations are
not accepted via email or phone. Customer must mail cancellation request
to PO Box 196, Hazel, KY 42049. Cancellation must state
domain/account name, date when cancellation is to take effect, and reason
for cancellation. If the client requests cancellation, their
account will be terminated at a specified date or immediately. If the
client specifies immediate account termination, Hazel Web Hosting Co.
reserves the right to delete the web site contents without notice. Clients
canceling their account after plan overage notification will be subject to
a cancellation fee equal to two months of their current plan.
LIMITATION OF LIABILITY:
Hazel Web Hosting Co. shall not be responsible for any claimed damages,
including incidental and consequential damages, which may arise from Hazel
Web Hosting Co. servers going off-line or being unavailable for any reason
whatsoever. Furthermore, Hazel Web Hosting Co. shall not be responsible
for any claimed damages, including incidental or consequential damages,
resulting from the corruption or deletion of any web site from one of
Hazel Web Hosting Co. servers. All damages shall be limited to the
immediate termination of service
Violations of these Acceptable Uses Policies should
be referred to
All complaints will be investigated promptly.
Failure to follow any term or condition will be grounds for immediate
Hazel Web Hosting Co. cannot be held liable for system downtime, crashes,
or data loss. We cannot be held liable for any predicted estimate of
profits in which a client would have gained if their site was functioning.
You are responsible for keeping a backup of your data, data backups are
not available. Certain services provided by Hazel Web Hosting Co. are
resold. Thus, certain equipment, routing, software, and programming used
by Hazel Web Hosting Co. are not directly owned or written by Hazel Web
Hosting Co.. Moreover, Hazel Web Hosting Co. holds no responsibility for
the use of our clients accounts. If any terms or conditions are failed to
be followed, the account in question will be automatically deactivated. We
reserve the right to remove any account without advanced notice for any
reason without restitution as Hazel Web Hosting Co. sees fit.
By activating your account with Hazel Web Hosting Co., you agree to the
above policies and disclaimer. Upon requesting an account activation, you
are required to accept these policies, guidelines, and disclaimer and a
copy of your acceptance is forwarded along with your activation request to
be maintained within your account information.
NOTICE: If you sign up for an account and do not
follow our terms. No refunds will be given. We will however let you know
by email or phone before any action is taken and you will have a chance to
solve the matter.
FURTHERMORE, Hazel Web Hosting Co. retains the right
to change any or all of the above Policies, Guidelines, and Disclaimer
without notification. We also retain the right to increase any pricing,
and make changes to our account plans without notification.