Hazel Web Hosting Co. provides web hosting to many clients, and we have a responsibility to protect each client and to provide the best services available. The following guidelines were designed to ensure these obligations are met.

Content:
All services provided by Hazel Web Hosting Co. may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless Hazel Web Hosting Co. from any claims resulting from the use of the service which damages the subscriber or any other party.

Pornography and sex-related merchandising is prohibited on all Hazel Web Hosting Co. servers. This includes sites that may infer sexual content, or links to adult content elsewhere. Hazel Web Hosting Co. will be the sole arbiter in determining violations of this provision.

Also prohibited are sites that promote any illegal activity or present content that may be damaging to Hazel Web Hosting Co. servers or any other server on the internet. Links to such materials are also prohibited.

Examples of unacceptable content or links:

• Pirated software
• Hacker programs or archives
• Warez sites
• Any Site that consumes more than 20% of system resources

Following are a list of sites that will often require more than 20% of our systems resources: Multiple domains residing at a single IP address, domains with archives or galleries, (i.e. .gif, .jpg, .exe, .zip, .tar, etc.), and domain accounts offering download files.

We are not saying that your web site can not contain such files, however if at any time they consume 20% or more of our systems resources you will be contacted to resolve the problem.

Hazel Web Hosting Co. will be the sole arbiter as to what constitutes a violation of this provision.

Commercial Advertising - Email:
Spamming, or the sending of unsolicited email, from a Hazel Web Hosting Co. server or using an email address or domain that is maintained on a Hazel Web Hosting Co. machine as reference is STRICTLY prohibited. Hazel Web Hosting Co. will be the sole arbiter as to what constitutes a violation of this provision. Our servers may not be the source, intermediary, or destination address involved in the transmission of spam, flames, or mail bombs. Your domain may not be referenced as originator, intermediary, or reply-to address in any of the above.
Advertising sites on other servers which in turn contain links to a domain on our servers is prohibited. We consider spam to be any unsolicited commercial email (UCE) or unsolicited bulk email (UBE) in the mediums of Newsgroups, Fax, and Email. Distribution of mass emailing programs Hazel Web Hosting Co. is also prohibited.
If you are found to have spammed, then we will immediately, without warning, disable your domain. In addition, we will impose a $100 penalty for each spam policy violation.
We reserve the right to refuse or cancel service to known spammers. Lastly, we reserve the right to determine what violates this policy. We take pride in having one of the strictest anti-spam policies. To report abuses, please contact abuse@hazelwebhosting.com
As such, any violation will result in immediate deactivation of services without refund.

Chat Rooms
We do not allow clients to install their own chat rooms. These tend to be a large drain on system resources and we cannot allow it as an account option.

Background Running Programs
We may allow programs to run continually in the background. These are considered on a case-by-case basis and an extra charge will be incurred based on system resources used and operational maintenance needed.

IRC
We currently do not allow IRC or IRC bots to be operated on our servers.

Server Abuse:
Any attempt to undermine or cause harm to a server, or customer, of Hazel Web Hosting Co. is strictly prohibited.

Refusal of Service:
We reserve the right to refuse, cancel, or suspend service at our sole discretion.

All Sub-Networks, distributive hosting sites and dedicated servers of Hazel Web Hosting Co. must adhere to the above policies.

BILLING:
Recurring Billing:
We DO NOT send out invoices. All credit cards are billed automatically monthly or yearly depending on how the account was set up. It is the clients responsibility to ensure that they have sufficient credit to cover this transaction. In the event that there is insufficient credit, as a courtesy we will send an email notification at which point we will need to be provided with another credit card within 24 hours. If we do not receive a response within 24 hours the account will be deactivated and any accounts under that account plan.

Account Deactivations:
Any account deactivated due to non-payment will be deactivated and we require a reactivation fee of $50.00 to be paid prior to reactivating the account.

30 Day Money Back Guarantee/Refunds:

Regular Hosting Clients - Should you become unsatisfied with our services within the first 30 days of your account activation, Hazel Web Hosting Co. will refund your hosting fee.  This 30 day guarantee excludes yearly paid plans.

Cancellation Refunds:
Monthly paying customers..We DO NOT refund partial monthly fees to accounts canceling after their 30 day initial account activation period. Therefore only full monthly fees existing on account will be refunded.  Yearly paying customers..We DO NOT refund partial yearly fees.  Cancellation will keep your account from being renewed only.

Cancellation
Customers can cancel service at any time. Account cancellations are not accepted via email or phone. Customer must mail cancellation request to PO Box 196, Hazel, KY 42049.  Cancellation must state domain/account name, date when cancellation is to take effect, and reason for cancellation.   If the client requests cancellation, their account will be terminated at a specified date or immediately. If the client specifies immediate account termination, Hazel Web Hosting Co. reserves the right to delete the web site contents without notice. Clients canceling their account after plan overage notification will be subject to a cancellation fee equal to two months of their current plan.
 

LIMITATION OF LIABILITY:
Hazel Web Hosting Co. shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from Hazel Web Hosting Co. servers going off-line or being unavailable for any reason whatsoever. Furthermore, Hazel Web Hosting Co. shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of Hazel Web Hosting Co. servers. All damages shall be limited to the immediate termination of service

Violations of these Acceptable Uses Policies should be referred to abuse@hazelwebhosting.com
All complaints will be investigated promptly.
Failure to follow any term or condition will be grounds for immediate
account deactivation.

DISCLAIMER:
Hazel Web Hosting Co. cannot be held liable for system downtime, crashes, or data loss. We cannot be held liable for any predicted estimate of profits in which a client would have gained if their site was functioning. You are responsible for keeping a backup of your data, data backups are not available. Certain services provided by Hazel Web Hosting Co. are resold. Thus, certain equipment, routing, software, and programming used by Hazel Web Hosting Co. are not directly owned or written by Hazel Web Hosting Co.. Moreover, Hazel Web Hosting Co. holds no responsibility for the use of our clients accounts. If any terms or conditions are failed to be followed, the account in question will be automatically deactivated. We reserve the right to remove any account without advanced notice for any reason without restitution as Hazel Web Hosting Co. sees fit.

ACCOUNT ACTIVATION:
By activating your account with Hazel Web Hosting Co., you agree to the above policies and disclaimer. Upon requesting an account activation, you are required to accept these policies, guidelines, and disclaimer and a copy of your acceptance is forwarded along with your activation request to be maintained within your account information.

NOTICE: If you sign up for an account and do not follow our terms. No refunds will be given. We will however let you know by email or phone before any action is taken and you will have a chance to solve the matter.

FURTHERMORE, Hazel Web Hosting Co. retains the right to change any or all of the above Policies, Guidelines, and Disclaimer without notification. We also retain the right to increase any pricing, and make changes to our account plans without notification.