Will I be able to access my domain name with or without the WWW?
Yes.   You will be able to access your domain name with or without the WWW in front.   For example, you could access the domain name "" by going to "" as well as "".

Can I check domain name availability?
Yes.   You can check domain availability directly from our web site.

Does Hazel Web Hosting Co. handle domain registration?
Yes, for the most common top-level domains.    We currently register domains for .com, .net, .org, .biz, .us, and .info.    Hazel Web Hosting Co. will register new domain names for you.   Hazel Web Hosting Co. will purchase the domain name for you using YOUR credit card information.   If you have an existing domain, upon receiving your email request, we will attempt to make the necessary changes in order to switch your domain so that it uses our name servers.   Once the transfer is announced "completed", there is generally a 72 hour propagation period where visitors should be able to go to either site.   At the end of the 72 hours you should contact the previous host to have them delete the old domain from their records and update their DNS records.   If you use this same provider for your Internet access you will not be able to access your domain site at Hazel Web Hosting Co. until they update their DNS records.   During the propagation period, persons accessing your site will be going to both sites until all are accessing the new site.

Can I transfer my existing domain name to Hazel Web Hosting Co.?
Yes.   When you place your order using our online order form, be sure to specify that you are requesting a transfer and NOT a new domain.   You should keep the hosting service at the present location while waiting for the Domain Name Registrar to complete the transfer.   We will provide you with an IP address so you can upload your site on our server.   All email and web pages will still be accessed from the current site until the domain is pointing to our servers.

How long does it take before my domain name is active?
We get your account setup generally within a few hours. Once the account is setup we email you your information so you can start uploading/publishing your site.

If this is a new domain registration, it can take 24 hours for the domain name to be propagated throughout the DNS servers around the world.

If you are transferring your domain from another host, once the Domain Name Registrar announces that your domain name has been transferred, it usually takes about 24 to 72 hours before it is active.   All internet providers must update their records (DNS tables) to reflect new site locations.   This is called propagation.

One way to tell if your domain name is pointing to our servers yet is to PING the domain name from a command prompt (PING If the result shows the IP we assigned you, then your domain is pointing to our servers.


How much is the Domain Name Registration fee?
Currently, the charge is $19.95 to register a new .com, .net., or .org, domain name.  .Info, .biz, and .us domains are slightly higher.   This fee covers the first year's Domain Name Registration Fee with a Domain Name Registrar.  You can review our price schedule by going to our domain registration page


Can multiple domains point to the same HTML files?
In general, if you have more than one domain account at Hazel Web Hosting Co. we can point each domain address to the same HTML files.   There is a one time $25.00 set-up charge for pointer accounts.  Click here to set up a pointer now.

What is a Virtual Server?
A virtual server means that instead of you maintaining expensive equipment, you simply rent your web space from Hazel Web Hosting Co..   You can have your own which gives you complete internet presence.   Hazel Web Hosting Co. can help register your own domain name which will become your unique address on the World Wide Web.   Your clients/customers will never know you are renting web space.   With a virtual server you can receive email addressed to

Does Hazel Web Hosting Co. offer dial-up internet access?
No.   At this time Hazel Web Hosting Co. does not offer internet access so that we may concentrate on our web hosting solutions.

Do you support MS Frontpage extensions?
Yes.   We support all versions of MS Frontpage extensions our our servers.

Can I upgrade from one Hosting Plan to another?
Yes.   You can upgrade at any time.   We will apply any unused credit toward your new Hosting Plan.

Will I have unlimited access to update my pages?
You have unlimited access via FTP 24-hours a day.   As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure.

Can I use my account for commercial purposes?
Yes.   You can use your account for commercial purposes.   The World Wide Web has become a most efficient and cost-effective means of making information, products and services available to the users of the internet community.   With a Hazel Web Hosting Co. Virtual Server, secure processing is available FREE, which provides an environment whereby payment information (such as a credit card number) or confidential information (such as a custom form) can be transmitted from web browser to web server in an encrypted mode

Do you offer technical support to customers?
Yes.  Please submit support request via our online support system at

How long does it take to set up a new account ?
New orders are configured the same day and sometimes within hours.   Once an account is set up an activation notice will be sent to you via email including an IP, FTP Username, and FTP Password.   You can begin uploading/publishing files to your new web site immediately upon receiving this email.

How do I place an order ?
You can place an order directly from our web site 24 hours a day.   Click here to place your order now.


How do I access my control panel?
(Replace with your actual domain name and login in with your username and password)

What are all the files and directories in my home directory?

public_html Your web directory. Place all html web files here.
public_ftp Your anonymous ftp directory.


What are all the files and directories in my public_html directory?

index.htm Main page for website. Replace with your own.
cgi-bin Directory for your cgi scripts.


How do I run my own CGI programs?
Put your CGI programs in the cgi-bin directory. Make sure you upload them in ASCII mode.
Change permissions to 755 for the script (chmod 755 script-name)
Access them via


How do I use formmail?

Formmail is a very easy to use form processor, simply place the following on any page after entering your domain.  You can change  this code to fit your specific needs.

<input type=hidden name="recipient" value="">
<input type=hidden name="subject" value="Order">
<input type=hidden name="return_link_url" value="">
<input type=hidden name="return_link_title" value="Back to MainPage">

Be sure to replace, with your real domainname.

What are my Email Settings
If your email address is, you would use the following info:

Password: yourpassword (This is the password you set when you added the pop account in your cpanel/
Mail Server:

How do I setup the extra POP accounts I'm supposed to have with my account?
Simply use our online control panel to add these.

I can't send email. What's wrong?
Our SMTP servers are configured as secure relays. This means that you cannot simply reference "" as an Outgoing mailserver unless you successfully log in via one of your pop3 accounts at "' before you try to send. This is a mandatory setting to prevent spammers from using our mailservers as havens for unsolicited email. If you are getting a "relaying prohibited" or "disconnected by administrator" error, it means that you haven't logged into the pop3 server at your domain before you tried to send through the smtp server at your domain. To log in, you need to check for mail first.

In addition to this, you might not be able to send regardless of if you check mail successfully. Some ISPs have it set so that their users cannot use an outbound SMTP server to relay messages. If you are still experiencing problems sending through your domain, and are certain that you have logged in via pop3 to an account at your domain, you might want to contact your local ISP to see if they do allow their users to use outbound smtp servers. Several large ISP's are in the process of blocking all access to port 25 (the SMTP port). A few hosts that are currently doing this are:
(There are probably others, these are just the ones we are aware of)

They do this so that you will be forced to use their outgoing SMTP servers. Instead of using as your outgoing mail server, you should use the SMTP servers that your ISP provides you with.

How do I create email aliases, and how do I redirect them?
Simply use our online control panel to add these

How do I access webmail with my browser?
(Replace with your actual domain name)
Log in with the pop account username and password.


Where are my access logs?
If you use your online control panel, and goto "Access Stats" you have access to Analogue stats (ie raw) and Webalizer stats (these need configuration).

How do I create a mailing list?
See the control panel.

Where can I get support for a mailing list? - the home site of the maillist software and: a documentation page - A Frequently Asked Questions Page a users list mailing list archive to see if your question has already been addressed.


What is the correct path to perl(and other programs)?
Perl: /usr/bin/perl
Send Mail - /usr/lib/sendmail
Date -

How do I password protect my pages?
Simply use the control panel and select "Webpage Protection"

How do I create my own error pages?
Select "Error Handlers" in the control panel.